You may cancel your order only if the flowers have not yet been made or prepared. Cancellations must be requested within 48 hours of placing the order. Once the flowers are in the process of being made or prepared, cancellations are no longer allowed.

We accept refunds, but please note that a 30% cancellation fee will apply to cover platform fees and transaction costs. This fee will be deducted from the total refund amount. Refund requests are processed within 24-48 hours.

If you need to change the delivery date or time before your flowers are prepared, we will do our best to accommodate your request. Please note that changes may incur an additional fee depending on the request.

Once the flowers have been picked up by a third-party courier (such as Lalamove or LBC), we are no longer responsible for any damages or delays during transit. However, we will remind the courier service to handle your flowers with utmost care.

If you are not satisfied with your flowers after preparation, we offer one free revision of the arrangement. Any additional revisions beyond the first one will incur a P150 fee. This charge covers only minimal changes to the existing arrangement.

If you wish to change the bouquet to a completely different arrangement after it has already been prepared, there will be a P500 fee for the flower arrangement that has already been made. You may also be charged for any additional flowers or customizations you request.

We understand that life gets busy. If an order remains unclaimed, we’ll lovingly keep your blooms in safekeeping for up to 30 days.

After this period, if we still haven’t heard from you, the order will be considered forfeited and respectfully disposed to make space for new creations. This allows us to preserve the freshness of our studio and continue serving other customers with care.

We highly encourage you to reach out as soon as possible — we’d love for you to enjoy the beauty made especially for you. 🌸

If your blooms arrive damaged, please contact us within 24 hours and include clear photos of the affected items.

We’ll carefully assess the situation. Depending on the case, we may offer a replacement (with a minimal fee) or a voucher as a gesture of goodwill — especially when the damage is caused by third-party couriers.

Please understand that since we don’t have control over third-party handling, we may not be able to fully cover the damage. But we’ll always do our best to make it right — because your experience matters deeply to us. 🌷

We are not responsible for any delays, cancellations, or issues that arise due to unforeseen circumstances such as natural disasters, weather conditions, or other events beyond our control.