Message us on our Facebook or Instagram @thelachryme and include:

1. Order Number (e.g. #LACH1000)

2. Change Request (e.g. I'd like to upgrade my order to Grand size)

Please note that we can only make changes two business days prior the delivery date or if your order has not been prepared yet.

For self pick-up or self-booking, you may arrange your own courier.

For Lachryme Booking via third-party courier, please message us on our social media channels (@thelachryme) or email us at info.thelachryme@gmail.com.

Sure! Only if there's a specific person to receive the order or if it can be left in a reception area. This helps us comply with the third-party courier's policy and ensures no waiting time for the rider.

Absolutely! You can select your preferred delivery date. Simply refer to the calendar on the checkout page to view available options.

Please note, some dates may be unavailable if we're at full capacity or the HQ is closed.

• For Metro Manila and nearby cities, we deliver through trusted third-party couriers like Lalamove or Grab.

Please note, shipping costs are covered by the customer and vary based on the courier’s rates. Message us directly to check the rates.

Yes! For provincial deliveries, we use LBC to ensure your flowers arrive in perfect condition.

Please note, we have no control over third-party couriers, so any damages or issues during delivery are beyond our control.

However, our team will do everything possible to ensure the safety of the packaging by adding marks and notes for the couriers.

Once your order is placed, our team will promptly send a photo for your approval before delivery.

After approval, we’ll provide the next step instructions via our Social Media Channels or Email (info.thelachryme@gmail.com)

Not necessarily, as long as someone is available to receive the flowers upon delivery.

Please keep your lines open to ensure the rider can contact you.

If no one is available to receive the flowers, the rider will return them to our HQ for safekeeping. You will be responsible for both the return and re-delivery fees.